The digital transformation of healthcare: a national cross-sectional study on usage, patterns, attitudes, and barriers across social groups in Israel

Online and face-to-face healthcare services are complementary, while high-level and low-level OHS are distinct categories providing services for different healthcare needs. Because technological barriers are almost absent, access to OHS can expand more easily. Policymakers should focus on improving digital health literacy, particularly in the use of high-level technologies, and map the needs of the older population to provide them with personalized services.