Evaluation of Barriers to the Adoption of Technology in Sustainable Logistics by Dematel Method

Supply chain operations are conducted to achieve the goal of operational efficiency in an environmental perspective towards sustainability. Improving both employee safety and working conditions in the process of providing logistics services has become an important need in terms of social sustainability. Distribution and delivery can contribute to sustainable economic growth through the selection of transport modes that reduce costs. Technology investment is a critical issue for logistics service providers in terms of contributing to sustainability dimensions. However, there are many barriers to creating and implementing technological infrastructure for sustainable logistics activities. This research aims to examine these barriers. The barriers to the use of technology in sustainable logistics applications were identified through a literature review and the importance levels of these barriers were evaluated using multi-criteria decision-making analysis under expert opinion. DEMATEL method was used to determine the relative importance of the barriers and the effects of the barriers on each other. According to the findings obtained from the study, strategy recommendations have been developed to minimise the impact of these barriers.