Telephone triage in urgent unscheduled primary care in 16 European countries: a cross-national questionnaire-based expert study
We identified three triage models that had different roles related to access to unscheduled care. Telephone triage is used frequently to fit demand to available resources.
Authors
- Lotte Ramerman (ORCID: https://orcid.org/0000-0001-8436-0924)
- Ida Bergholdt Jul Christiansen (ORCID: https://orcid.org/0009-0005-1711-6266)
- Vesna Homar (ORCID: https://orcid.org/0000-0003-1670-6625)
- Rebecca Payne (ORCID: https://orcid.org/0000-0002-8954-7584)
- Beate Zoch-Lesniak (ORCID: https://orcid.org/0009-0008-1078-2663)
- Bent Håkan Lindberg (ORCID: https://orcid.org/0000-0003-0964-1878)
- Annica Björkman (ORCID: https://orcid.org/0000-0001-9513-3102)
- Linda Huibers
- Tobias Herrmann
Institutions
- University College of the North (CA)
- University of Ljubljana (SI)
- Bangor University (GB)
- University of Oslo (NO)
- Aarhus University (DK)
- Improvement Service (GB)
- Central Institute of Mental Health (DE)
- NORCE Research AS (NO)
- Netherlands Institute for Health Services Research (NL)
- Primary HealthCare (MT)
- University of Gävle (SE)
- Community Health Centre Ljubljana (SI)
Publication Details
- Journal
- Scandinavian Journal of Primary Health Care
- Published
- 2026-01-12
- DOI
- https://doi.org/10.1080/02813432.2025.2600632
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00