Resiliência em operações humanitárias: abordagem multimetodológica com os métodos FRAM e AHP-Gaussiano

This thesis investigates resilience in humanitarian operations, specifically in the context of Acolhida Operation (Brazil's Humanitarian Reception Operation) in the face of the Venezuelan migration crisis. The overall aim of the research is to develop an integrative multi-methodology that combines the FRAM (Functional Resonance Analysis Method) and AHP-Gaussian (Analytic Hierarchy Process-Gaussian) methods to improve the resilience of complex socio-technical systems. The choice of the FRAM and AHP-Gaussian methods is justified by the need for a comprehensive and structured analysis of complex systems and the prioritization of intervention alternatives. The research analyses the results of the FRAM and uses them as input for the AHP-Gaussian, comparing them in order to prioritize improvement measures and strengthen the resilience of Acolhida Operation. The approach adopted aims to provide a holistic view of the processes and interactions within the system, allowing vulnerabilities and areas for improvement to be identified with greater precision. The results indicate that the integration of these methods provides a analysis, allowing for a deeper understanding of the challenges faced by the operation. The research identified critical points and prioritized opportunities for improvement in Acolhida Operation, helping to reduce the human suffering of refugees and migrants and promoting a more efficient and dignified service. The application of AHP-Gaussian allows decisions to be based on multiple and weighted criteria, ensuring that the proposed interventions are not only effective, but also efficient and sustainable in the long term. In addition, an innovative framework was developed that can be applied to any complex socio-technical system. This framework allows for a continuous and adaptive assessment of systems, promoting the implementation of resilient practices that can be adjusted as new information and circumstances arise. The framework created not only facilitates the identification of failures and points for improvement, but also proposes solutions based on systematic prioritization. The contribution of this research lies in the innovative application of a multi-methodological approach to the analysis and improvement of complex systems, such as those of humanitarian operations, providing a solid basis for informed and strategic decisions, as well as allowing for an increase in the resilience of Acolhida Operation. This work advances knowledge and practice in the management of humanitarian operations, promoting more effective and adaptive strategies to respond to constantly evolving demands. The methodology developed has the potential to be applied in a variety of contexts, providing an instrument for seeking greater resilience in complex socio-technical systems.