Digital transformation of facility management : a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals

This poster presents the findings of the thesis entitled “Digital transformation of facility management: a mixed methods study to develop a conceptual model to derive critical success factors for facility management in hospitals” by Schmitter (2024). The aim of the study was threefold: (i) to research the current understanding of digital transformation from the perspective of FM in healthcare; (ii) identify enablers and barriers for facility managers in hospitals to successfully foster and sustain the digital transformation, and (iii) to develop a conceptual model to derive critical success factors (CSFs). A multi-phase sequential mixed methods design was used, comprising four phases: a scoping review, group concept mapping (GCM), qualitative interviews and a survey. The findings show that, while there are varying perceptions and understandings within the field, FM professionals generally acknowledge the significance of the digital transformation. Overall, 70 enablers and 61 barriers of the digital transformation were identified, clustered, prioritised and contextualised. These were clustered into three groups of 29 enablers and three groups of 24 barriers. Based on these enablers and barriers, a Business Process Model and Notation (BPMN) conceptual model was developed to enable FM to strategically derive CSFs.