Procedimentos operacionais padrão: proposta de um framework para gestão e implementação

Objective: The objective of this article is to analyze the applicability, benefits, and challenges of Standard Operating Procedures (SOPs) in different organizational contexts, proposing a framework for their implementation, management, and adaptation. Theoretical framework: The research is based on literature regarding process standardization, operational efficiency, regulatory compliance, and innovation. It addresses the contributions of SOPs to organizational stability and the challenges related to resistance to change, administrative complexity, and the need for constant updates. Methodology/Approach: The study adopted an exploratory and descriptive approach, based on a systematic literature review (SLR). A total of 58 scientific articles were analyzed to identify evidence on the implementation, management, and effectiveness of SOPs. The findings were categorized into five main themes, which serve as the foundation for the development of the proposed framework. Results: The results indicate that SOPs play a key role in reducing variability, increasing predictability, and fostering organizational innovation. However, their adoption faces challenges such as employee resistance and the need for continuous adaptation. The proposed framework provides guidelines to overcome these barriers and maximize the benefits of SOPs, allowing their application across different sectors. Contributions, Practical and Social Implications: This article presents a structured model to facilitate the implementation and management of SOPs, contributing to improvements in operational efficiency, regulatory compliance, and innovation. It also provides insights for managers seeking to optimize processes and promote greater organizational engagement, ensuring business sustainability and competitiveness. Originality/Value: The value of this study lies in consolidating practices and challenges related to SOPs into an adaptable framework, addressing the lack of systematic guidelines for their continuous management. The proposed approach enhances flexibility in the application of these procedures, balancing standardization and innovation, and making the model relevant for various organizational contexts.