Increasing Use of a Postpartum and Newborn Chatbot among Birthing Individuals and Caregivers: Development and Implementation Study

While there were differences in chatbot reach by patient demographics, the chatbot showed delivery of time-sensitive information and support to >60% of individuals. This intervention demonstrated that chatbots can be used to supplement patient care and help bridge the gaps in connecting patients to care and support after hospital discharge. Future work should address additional ways to improve chatbot reach and explore the impact on targeted health outcomes.