Chatbot Accessibility Guidelines - Chatbot accessibility assessment within the Universal Design for Learning

These Guidelines are based on the principles presented in the Universal Design for Learning checklist and are aimed at defining the fundamentals of chatbot accessibility, providing a thorough overview of the guidelines that should be taken into consideration throughout the process of evaluating the accessibility of dialogue systems based on artificial intelligence.

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Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-01-08
DOI
https://doi.org/10.5281/zenodo.18184801
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Chatbot Accessibility Guidelines - Chatbot accessibility assessment within the Universal Design for Learning

Francesca Raffi, Laura Fedeli
Zenodo (CERN European Organization for Nuclear Research)
AI in Service Interactions
article

Chatbot Accessibility Guidelines - Chatbot accessibility assessment within the Universal Design for Learning

Francesca Raffi, Laura Fedeli
article en

Abstract

These Guidelines are based on the principles presented in the Universal Design for Learning checklist and are aimed at defining the fundamentals of chatbot accessibility, providing a thorough overview of the guidelines that should be taken into consideration throughout the process of evaluating the accessibility of dialogue systems based on artificial intelligence.

Zenodo (CERN European Organization for Nuclear Research)
University of Macerata (IT)
Openalex Percentile: Top 93%
AI in Service Interactions
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Chatbot Accessibility Guidelines - Chatbot accessibility assessment within the Universal Design for Learning — Francesca Raffi, Laura Fedeli · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS