Chatbot Outreach in Value-Based Preventive Care: Retrospective Analysis

Outreach modality is an important, modifiable factor in preventive care adherence. While phone-based outreach remains the most effective overall approach, chatbot-based strategies may have targeted applications in digitally engaged populations such as the diabetic group. Segmented, equity-informed outreach strategies that integrate technology, patient preferences, and primary care continuity are essential to achieving high-impact, scalable outcomes in value-based care settings.