Pricing, Popularity, and Customer Satisfaction in Online Pain-Relief Products: An AI-Powered Analysis
Although pricing and review quantity were not significant predictors of satisfaction for most devices, they did interact with specific categories such as hand/arm massagers and massage guns. These findings indicate that customer satisfaction is driven more by device-specific characteristics than by price or review volume.
Authors
- Mohammed Issa (ORCID: https://orcid.org/0009-0008-1967-7122)
- Paul J. Christo (ORCID: https://orcid.org/0000-0001-6488-5272)
- Giuliano Lo Bianco (ORCID: https://orcid.org/0000-0003-2705-1548)
- Piyawat Kantagowit (ORCID: https://orcid.org/0000-0002-7890-8356)
- Runchana Parnicharoende
- Michael Schatman
- R Jason Yong
- Christopher Robinson
- Qing Zhao Ruan
- Oranicha Jumreornvong
- Generoso Rullo
- Matthew Chung
Institutions
- University of Notre Dame (US)
- Brigham and Women's Hospital (US)
- The University of Texas MD Anderson Cancer Center (US)
- Harvard University (US)
- Johns Hopkins University (US)
- Chulalongkorn University (TH)
- Brown University (US)
- Johns Hopkins Medicine (US)
- Fondazione Istituto G. Giglio di Cefalù (IT)
- New York University (US)
- The University of Texas Health Science Center at Houston (US)
- Icahn School of Medicine at Mount Sinai (US)
Publication Details
- Journal
- Journal of Pain Research
- Published
- 2026-01-01
- DOI
- https://doi.org/10.2147/jpr.s550032
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 0.00