Taking singularity and social relations into account in prevention: an analysis of social mediation activity and its occupational health issues through the prism of intersectionality

This article analyzes the discrepancies between service activities and the frameworks of thought and action that structure occupational risk prevention. It draws on a conceptual framework focused on social relations, gender and their intersections to provide a better understanding of the specific characteristics of service activities based on these aspects. Its aim is to question the relevance and adequacy of the prevention social apparatus with a view to improving social sustainability. The research is based on a qualitative methodology rooted in the field of activity-centered ergonomics as carried out in a social mediation organization. It is primarily focused on the production of knowledge concerning work activities and the resulting prevention needs. The data were collected from field analyses, several case studies of violence against social mediation professionals and discussions in a practice-analysis session. The material was then cross-referenced with theoretical prevention frameworks and their implementation by the professionals supporting the organization. The results show that relational diversity and singularity are central to mediation work, with major consequences for workers’ health and safety. They highlight the importance of social relations and the lack of resources available in the prevention system to understand them. Ultimately, the article proposes moving beyond the dominant prevention paradigm to improve occupational health. Exploratory in nature, it calls for further research aimed at integrating social relations and operationalizing intersectionality in prevention initiatives. Such an approach is an essential driver for building more inclusive and socially sustainable work environments. • Analyzing the tensions between the frameworks of occupational risk prevention and the realities of service activities. • Intersectional approach to social relationships and their effects in service work and occupational risks. • Qualitative method derived from activity-centered ergonomics. • Social relationships and service activities require situated approaches to occupational risk prevention. • Emphasizes the value of further research on the operationalization of intersectionality and reflexive practices.