Identification of Decision Support and Control Criteria in Production Systems with an Emphasis on Productivity, Reliability, Quality, and Consumption

This study aimed to identify decision support and control criteria in production systems, considering the impact of productivity, reliability, quality, and energy consumption factors at Behran Oil Company. Initially, 56 preliminary criteria were extracted based on theoretical foundations, categorized into 10 domains: production, organization, marketing and sales, finance, human resources, reliability, quality, productivity, environment, and political–governance factors. Using the fuzzy Delphi method, 10 criteria were removed, 6 were merged, and 4 new criteria were added, resulting in 41 criteria for the final evaluation. These criteria were ranked through pairwise comparison using Expert Choice software. The results indicated that production (0.183), environment (0.140), reliability (0.118), marketing and sales (0.113), and finance (0.105) held the highest importance, whereas human resources (0.038) and productivity (0.037) were considered least important. Among the indicators, the adoption of innovative methods and technologies in production was deemed most significant, while improving the viscous product quality in accordance with international standards was least significant. The findings suggest that Behran Oil Company’s success depends on simultaneous attention to sustainable production, environmental requirements, and process reliability. Although human factors and productivity were evaluated as less critical, investing in human resource development alongside advanced technologies remains essential. Accordingly, achieving optimal decision-making and organizational sustainability requires a balance between technological approaches and effective human resource management.