Sustainability driven mechanism underlying crowdsourcing solvers’ innovation behavior in the digital era evidence from SEM and fsQCA

To explore the impact mechanism of service quality in the context of crowdsourcing communities on solvers' innovation behavior, taking organizational psychological ownership and continuous knowledge contribution intention as mediators, and interdependent self-construal as moderator, this study uses structural equation modeling and fuzzy set qualitative comparative analysis (fsQCA) with 802 samples of crowdsourcing solvers to verify the theoretical model. The results show that service quality in the context of crowdsourcing communities is divided into three dimensions, all of which positively promote solvers' innovation behavior. Organizational psychological ownership and continuous knowledge contribution intention play a chain-mediating role in this process. Interdependent self-construal positively moderates the relationship between environmental quality and organizational psychological ownership. The results of the fsQCA using environmental quality, interaction quality, outcome quality, organizational psychological ownership, continuous knowledge contribution intention, and interdependent self-construal as antecedent conditions, with solvers' innovation behavior as the outcome condition, support the above conclusions. Additionally, the analysis identifies three configurations of antecedent conditions to enhance solvers' innovation behavior.