The relationship between workplace ostracism and counterproductive knowledge behavior: An integrative literature review using transaction model of stress and coping

This study aims to provide an integrated theoretical framework that explains the relationship between workplace ostracism and counterproductive knowledge behavior (CKB) by systematically organizing existing mediators and moderators within the Transactional Model of Stress and Coping. A systematic search was conducted using databases including Web of Science, Scopus, Science Direct, and Google Scholar to identify relevant empirical studies. An integrated literature review of 20 empirical articles was undertaken, focusing on the mechanisms and boundary conditions that shape the workplace ostracism–CKB link. The review reveals that employees perceive workplace ostracism as a significant threat to their overall well-being. Personal and situational factors act as moderators that influence how individuals appraise ostracism and select coping strategies. These coping processes, activated in response to perceived threat, often manifest as counterproductive knowledge behaviors. The findings underscore the interplay between appraisal stages, coping resources, and behavioral outcomes.