The digital platform assessment matrix: developing a framework for evaluating digital platforms and systems for children and young people’s mental health support

Purpose Digital platforms and systems (DPS) are increasingly used as effective resources to help address the mental health needs of children and young people (CYP). However, appropriate assessment tools to evaluate the quality of DPS remain limited. This study aims to develop a comprehensive evaluation framework for DPS that provides access to mental health support for CYP, with the goal of identifying their strengths and weaknesses and promoting best practices. Design/methodology/approach The authors used a four-step multi-method approach comprising: an extensive literature review and content analysis of existing guidelines; the identification of essential qualities and characteristics of effective DPS; consultation with over 50 stakeholders to ensure the applicability of the evaluation framework; and pilot testing on 53 DPS to refine its structure and functionality. Findings The resulting evaluation framework, referred to as the digital platform assessment matrix (DPAM), comprises 65 criteria for assessing the functional, technical and social features of DPS. The authors propose both a comprehensive version of the DPAM and a shortened version, allowing for flexible use across different contexts and stakeholder groups. Future testing and iterations are also explored. Originality/value The DPAM offers the first comprehensive and operational framework for evaluating DPS that facilitates access to mental health services and resources for CYP in the UK. Its multiple criteria ensure that digital platforms can best serve their users, be compatible with existing health systems and sustainable over time. The DPAM also underpins the development of the new digital platform, which aims to provide CYP with streamlined access to place-based arts initiatives that support their mental health.