Examining the South Wales Intensive Intervention and Risk Management Service (IIRMS): Views and experiences of those delivering and those accessing the service

Intensive Intervention Risk Management Service (IIRMS) is a time-limited enhanced level of input for those who are subject to probation service supervision and present with high risk and a likely personality disorder. In order to understand experiences of delivering or receiving this service and ways in which the service might address need or reduce risk, semi-structured interviews were conducted with all those providing the service ( n = 10) and participants who had accessed the service ( n = 9). Data were analysed using thematic analysis, first by group (provider or recipient) and then together. Themes concerning the ‘purpose of IIRMS’, ‘relational working’, ‘IIRMS experience’, ‘practical challenges’ and ‘outcomes’ were shared across the two participant perspectives whilst ‘engagement and change’ was unique to those accessing the service and ‘future directions’ to those providing the service. Addressing risk and promoting well-being requires an individual focus and flexibility and effective support and supervision for staff.