Assessing the Generalizability of Client Experience Measurement Tools in Low- and Middle-Income Countries: A Narrative Review
Content of many of the measures identified in this review mapped closely to domains that appear in an existing framework for client experience of care, including effective communication, respect and dignity, and emotional support. These findings support the notion that developing a generalizable measure of client experience of care could be technically feasible.
Authors
- Giannina Chávez Ackermann
- Y. Zhang
- Andrew Corley (ORCID: https://orcid.org/0000-0003-1408-0681)
- Paul Bouanchaud (ORCID: https://orcid.org/0000-0002-8920-8742)
- Nirali M. Chakraborty (ORCID: https://orcid.org/0000-0003-1015-7477)
- Susannah Gibbs (ORCID: https://orcid.org/0000-0003-0465-2586)
- J. C. Coulson
- Lara Fields
Institutions
- Protein Metrics (United States) (US)
- Population Services International (US)
- University of Baltimore (US)
- London School of Economics and Political Science (GB)
Publication Details
- Journal
- Global Health Science and Practice
- Published
- 2025-12-31
- DOI
- https://doi.org/10.9745/ghsp-d-23-00364
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00