A Cross-sectional Study to Assess the Knowledge and Awareness of Smartphone Accessibility Features among Medical Postgraduates in Western Maharashtra: Implications for Digital Healthcare Inclusivity

Abstract Introduction: Rapid revolution in smartphone technology and technological innovations in assistive technology and accessibility features (AFs) are pivotal in narrowing the digital divide for individuals with disabilities. Conversely, knowledge and awareness of these features among prospective healthcare providers remain largely unexplored. This gap in awareness can hinder effective use of smartphones as inclusive tools, especially in promoting digital accessibility for patients with special needs. Enhancing medical professionals’ understanding of accessibility features is crucial to foster equitable, patient-centered healthcare. Objectives: This study aims to assess the knowledge, awareness, and perceived usefulness of smartphone AFs among medical postgraduates in Western Maharashtra, identify barriers to their use in patient care, and explore their implications in promoting inclusive digital healthcare. Methodology: A descriptive cross sectional study was conducted among 392 medical postgraduates in Western Maharashtra, using a structured, self administered questionnaire. The data collected consisted of demographic variables, knowledge and awareness of built in AFs in smartphones, perceived usefulness in clinical practice, and barriers to use. Descriptive statistics were applied for analyses. Results: Among 392 participants (53.8% male, 46.1% female; mean age, −27 years), only 23% were aware of AFs in smartphones. Of these, 78.8% believed AFs were beneficial inpatient care, yet only 15% had applied them clinically. Only 13.7% had self explored the tools, and 74.4% cited lack of awareness as the main barrier for utilization. Awareness was higher in specialties such as ophthalmology and ENT. Conclusion: This study highlights a notable knowledge gap regarding accessibility tools among doctors. Most participants understood the basic features, and their awareness of advanced tools was limited. Incorporating targeted training integrated into existing modules like AETCOM modules could enhance inclusivity and tremendously improve patient care outcomes and quality of life without major financial implications. Bridging this gap through sensitization and hands-on exposure can empower in delivering equitable and accessible digital healthcare.