TPM as an organisational motivator for gaining business excellence and sustainability in competitive environment: an empirical exploration

Total productive maintenance (TPM) is a globally acknowledged business management tool utilised by industry for improving equipment and people for attaining business excellence. This paper aims to examine how TPM implementation at XYZ Auto Limited, India contributed in motivating its leadership, employees, suppliers and dealers for improving their performance capabilities. This industry adopted TPM for attaining long term sustainability in the ever growing and highly competitive automobile market. TPM implementation facilitated the industry in imparting higher job satisfaction through empowerment, knowledge enrichment and appreciation among its employees, suppliers and dealers in an effort to improve its business performance. After TPM implementation, the overall plant efficiency increased to 90%, warranty claims reduced by 68%, in-process defects reduced by 95%, manufacturing cost reduced by 37% and lead time reduced by 25%. This study is a novel and distinctive empirical exploration that establishes a relationship among TPM, organisational motivation and business performance.