Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study

The overall quality evaluation of case management services by PCI patients does not meet their satisfaction level, highlighting the need for continuous quality improvement.

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Publication Details

Journal
Frontiers in Public Health
Published
2026-01-06
DOI
https://doi.org/10.3389/fpubh.2025.1686646
Primary Topic
Patient Satisfaction in Healthcare
Type
article
Field-Weighted Citation Impact
0.00

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article

Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study

Yeping Zheng, Shu‐Yan Wang, Qin Lu, Weihong Ni et al.
Frontiers in Public Health
Patient Satisfaction in Healthcare
article

Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study

Yeping Zheng, Shu‐Yan Wang, Qin Lu, Weihong Ni, Li Ding
article en

Abstract

The overall quality evaluation of case management services by PCI patients does not meet their satisfaction level, highlighting the need for continuous quality improvement.

Frontiers in Public HealthVol. 13
Jiaxing University (CN), First Hospital of Jiaxing (CN)
Science and Technology Bureau of Jiaxing City
Peace, Justice and strong institutions
Openalex Percentile: Top 96%
Patient Satisfaction in Healthcare
DOIOpen Access PDFOpenAlex
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