Elevating an invisible role: co-designing solutions to optimize medical office assistants in primary care
The challenges experienced by MOAs may require policy attention to better define and support their role. Targeted investments in training, professionalizing the MOA role, and embedding MOAs more meaningfully in team-based care has the potential to help primary care teams more effectively achieve the quintuple aim.
Authors
- Jeannie Haggerty (ORCID: https://orcid.org/0000-0002-2473-3861)
- David M. Kaplan (ORCID: https://orcid.org/0000-0001-9046-1879)
- France Légaré (ORCID: https://orcid.org/0000-0002-2296-6696)
- Sabrina T. Wong (ORCID: https://orcid.org/0000-0002-9619-9012)
- Robert J. Reid (ORCID: https://orcid.org/0000-0002-7443-7462)
- Sylvia J. Hysong (ORCID: https://orcid.org/0000-0002-9063-5207)
- Noah Ivers (ORCID: https://orcid.org/0000-0003-2500-2435)
- Jennifer Shuldiner (ORCID: https://orcid.org/0000-0003-2240-6274)
- Apira Ragunathan
- Meena Andiappan (ORCID: https://orcid.org/0000-0002-9723-4211)
- Tara Kiran
- Nadine Hare
- Tieni Meninato
- Carrie Sherlock
- Jawairia Mohammed
- Amber Khan
- Danielle Martin
- Gary Garber
- Q. Jane Zhao
Institutions
- Michael E. DeBakey VA Medical Center (US)
- University of Ottawa (CA)
- Baylor College of Medicine (US)
- University of Toronto (CA)
- Alberta Medical Association (CA)
- Trillium Health Centre (CA)
- Women's College Hospital (CA)
- The Centre for Health (New Zealand) (NZ)
- Public Health Ontario (CA)
- Ottawa Public Health (CA)
- Institute for Work & Health (CA)
- Technical Design (United States) (US)
- Université Laval (CA)
- McGill University (CA)
- McMaster University (CA)
Publication Details
- Journal
- BMC Primary Care
- Published
- 2026-01-06
- DOI
- https://doi.org/10.1186/s12875-025-03155-8
- Primary Topic
- Nursing Roles and Practices
- Type
- article
- Field-Weighted Citation Impact
- 0.00