Microsoft Teams Usage and ESL Speaking Anxiety in Undergraduates

This study explores whether the incorporation of Microsoft Teams’ camera and microphone features reduces language anxiety in speaking skills among Bachelor of Education students during the ESL lessons at a local private university. A quantitative-descriptive approach was adopted, using a questionnaire comprising both close-ended and open-ended questions. The sample consisted of 50 Bachelor of Education students currently enrolled in ESL courses. Data was collected to assess students’ perceptions regarding language anxiety and the use of Microsoft Teams. The majority of participants reported a noticeable in language anxiety when engaging in speaking tasks via Microsoft Teams. This suggests that the use of a camera and microphone features positively influenced their speaking confidence in ESL lessons. However, a study also identified that learners encountered certain challenges when using the platform. The findings support the integration of Microsoft Teams as a strategic tool to mitigate language anxiety in ESL classrooms. Educational institutions are encouraged to incorporate such technologies more frequently to enhance learner engagement and speaking confidence. This study contributes to the growing body of research on the role of digital platforms in ESL education by specifically examining how Microsoft Teams features affect learners’ psychological barriers in oral communication. It offers practical insight into technology-supported language learning environments, especially within higher education contexts.