Benefits, limitations and potential solutions for defining good practices in Online Counselling Chat Services for Youth

This study explored the experiences of a diverse group of counsellors to identify the key benefits, challenges, and potential solutions within OCCS. The proposed strategies provide a valuable foundation for the cross-national implementation of best practices in this field. Future research should evaluate these recommendations, incorporating the perspectives of service users.

Authors

Institutions

Publication Details

Journal
Internet Interventions
Published
2026-01-08
DOI
https://doi.org/10.1016/j.invent.2026.100902
Primary Topic
Digital Mental Health Interventions
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Benefits, limitations and potential solutions for defining good practices in Online Counselling Chat Services for Youth

Goossens Lien, Breugelmans Noortje, Higuera-Lozano Irati, Cabello María et al.
Internet Interventions
Digital Mental Health Interventions
article

Benefits, limitations and potential solutions for defining good practices in Online Counselling Chat Services for Youth

Goossens Lien, Breugelmans Noortje, Higuera-Lozano Irati, Cabello María, Uusimäki Virvatuli, KalóZsuzsa, Rényi Mónika, Pitkänen Tuuli, M. Ramirez Ana, Dewaele Alexis, Denayer Elke, Felvinczi Katalin
article en

Abstract

This study explored the experiences of a diverse group of counsellors to identify the key benefits, challenges, and potential solutions within OCCS. The proposed strategies provide a valuable foundation for the cross-national implementation of best practices in this field. Future research should evaluate these recommendations, incorporating the perspectives of service users.

Internet InterventionsVol. 43
Eötvös Loránd University (HU), Ghent University (BE), Centro de Investigación Biomédica en Red de Salud Mental (ES), Finnish Youth Research Society (FI), Hospital Universitario de La Princesa (ES), Universidad Autónoma de Madrid (ES)
Openalex Percentile: Top 97%
Digital Mental Health Interventions
DOIOpen Access PDFOpenAlex
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.