Leveraging Alternative Dispute Resolutions in the Construction Industry through Digital Technologies: A Strategic Framework

The construction industry (CI) faces disputes that cause several negative impacts, mainly cost overruns in allocated budgets and delays in project completion. These delays lead to claims requiring litigation or alternative dispute resolution (ADR) proceedings for resolution, ultimately destroying business relationships. Due to their time and cost efficiency, ADR methods are often recommended in resolving disputes. Although technological advancements play a vital role in the construction sector, incorporating digital technologies strategically to enhance ADR implementation is limited to a few studies. Hence, this study focused on leveraging digital technologies for implementing ADR through a strategic implementation framework for CI. A qualitative research approach was adhered to, and empirical data were collected through semistructured expert interviews. The study was based on the interpretivism paradigm, which emphasizes understanding the meanings and experiences of participants. To gather the context-specific data, the study employed a purposive sampling technique. The study identified various strategies that use digital technologies to enhance the implementation of ADR methods. Further, the developed framework allows the identification of digital technologies that can be integrated to facilitate various strategies to enhance the ADR process. The research is limited to technological approaches to implement ADR methods effectively in the built environment of developing countries, particularly Sri Lanka. Significant potential for enhancing ADR processes through targeted digital technology applications is presented in this paper, particularly in improving efficiency and decision-making in resolving disputes. Moreover, the study covers a critical gap in the literature where limited research has explored modern digital technologies integration with ADR.