The Mediating Role of Perceived Organizational Support in the Effect of Workload on Burnout in Healthcare Professionals

The aim of this study is to analyze the mediation role of the organizational support perception in the effect of work load on burnout in healthcare professionals. The sample of this cross-sectional study includes 227 healthcare professionals. “Personal Information Form,” “Job Overload Scale,” “Burnout Scale” and “Perceived Organizational Support Scale” were used as data collection tools. It was determined that there was a positive correlation between job overload and burnout, personal accomplishment, emotional exhaustion and depersonalization and a negative correlation between job overload and organizational support perception. There was a significant and negative correlation between organizational support perception and burnout, personal accomplishment, emotional exhaustion and depersonalization. It was revealed that job overload had a significant and positive effect on burnout. The mediation role of organizational support perception in the effect of job overload on burnout was analyzed through structural equation modeling. It was determined as a result of the study that organizational support perception had a statistically significant mediator role in the effect of job overload on burnout. While job overload may increase burnout, a strong organizational support perception may reduce this negative effect.