Reviewing Crowdsourcing and Community Engagement in Museums

Over the past two decades, museums have increasingly experimented with digital technologies to connect with broader contemporary culture. This review article investigates the role crowdsourcing can play in transforming museums into more engaged environments, raising visibility and inclusivity, and involving diverse voices and populations in knowledge-creation processes. Its contribution is to provide an overview of the history, definitions and concepts of crowdsourcing, and examples of crowdsourcing policies and practices that have been adopted by museums. Participation in crowdsourcing has been influenced by gender, education, and socio-economic and cultural background. In the past, historical structures and traditions and infrastructural complexities have stood in the way of wider diversity and inclusivity. As museums move increasingly online, the circulation of information outside the museum’s walls is just as important as the specialist knowledge held within. Museums can play a leading role in public communication by reaching those who constitute the ‘crowd’. This paper explores how museums, through strong collaboration and various forms of crowdsourcing, such as citizen science and participatory engagement, can offer more wide-ranging open access for the sharing and democratisation of knowledge.