Job Demand, Resources, and Burnout: Investigating Job Satisfaction Among Administrative Staff

Objectives Administrative staff in tertiary care hospitals often encounter high job demands such as increased workload, time pressure, and emotional stress. Job resources are essential for coping with these demands; however, an imbalance between demands and resources can lead to burnout, negatively impacting well-being, performance, and satisfaction. This study aimed to assess burnout prevalence and job satisfaction among administrative staff at a tertiary care hospital in Deralakatte, Mangalore, using the Job Demands-Resources (JD-R) model. Material and Methods Data were collected from 131 administrative staff using the Oldenburg Burnout Inventory (OLBI) and the JD-R questionnaire. Informed consent was obtained from all the participants. Statistical analyses were performed using SPSS version 29. Results The study found a significant association between high job demands and increased burnout, with 25.8% of the participants experiencing high exhaustion and 25% reporting high disengagement. Low job resources were associated with higher burnout rates, with 40% of the staff experiencing high exhaustion and 36.4% reporting high disengagement. Job satisfaction increased significantly with higher job demands (F = 17.881, p < 0.01) and resources (F = 82.665, p < 0.01). Conclusion The findings emphasise the need to manage job demands and enhance job resources to mitigate burnout and improve job satisfaction among administrative staff members. This study provides valuable insights into improving management practices in healthcare settings.