Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis
Internet hospitals and physicians should focus on the factors of the above dimensions, especially the tangibility of medical services in the multistage online consultation, thus better serving patients and promoting the sustainable development of internet health care.
Authors
- Yani Wang
- Mengyu Duan
- Yujia Han
Institutions
- Capital Medical University (CN)
- Chinese Academy of Medical Sciences & Peking Union Medical College (CN)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2026-01-03
- DOI
- https://doi.org/10.2196/79213
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00