Design and Implementation of a Web-Based Food Ordering Platform for Academic Environments

This study presents the design and implementation of a web-based food ordering system developed to address persistent inefficiencies in university food service operations. Conducted at Ebonyi State University, Abakaliki, Nigeria, the research engaged students, food vendors, and administrative staff to assess existing challenges and user needs. Guided by the Rapid Application Development (RAD) methodology, the system was built through iterative prototyping and continuous user feedback to ensure functionality, usability, and relevance. System performance was evaluated by comparing the speed and accuracy of digital order processing with traditional manual methods. Findings revealed that the digital platform significantly reduced processing time and minimized errors associated with handwritten or verbal orders. Usability testing using a standardized evaluation instrument further showed high user acceptance and overall positive interaction with the system. The study concludes that the developed platform enhances operational efficiency, reliability, and user satisfaction in campus food services, while also contributing to ongoing efforts toward digital transformation within higher education institutions.