Multi-sided platforms as catalysts for responsible innovation in healthcare: Patient Innovation as a case-study

Healthcare systems face increasing pressure from aging populations, chronic diseases, and the demand for accessible, high-quality care. Yet many innovations fail to address the needs of vulnerable groups. This study examines Responsible Innovation (RI) in healthcare through the Patient Innovation (PI) multi-sided platform (MSP) case. Using a mixed-methods approach, it explores how patient-driven solutions can be integrated into mainstream healthcare and traditional innovation networks. The MSP model advances RI by building collaborative ecosystems, connecting patient innovators with mentors and stakeholders, and supporting the validation and scaling of solutions. These activities promote broader societal impacts by strengthening engagement across stakeholders and fostering industry–patient collaboration. However, systemic barriers—such as funding models, limited patient-centered metrics, and regulatory complexity—hinder full RI adoption. The study calls for reforms prioritizing quality of life and long-term public benefit. MSPs offer a promising pathway to make healthcare innovation more sustainable and responsive to patients’ needs.