Portal message utilization in orthopedic spine surgery: patterns, predictors, and financial implications
Electronic patient portal (EPP) use in orthopedic spine surgery is highly skewed, with a small subset of patients generating disproportionate message volume. Despite limited billable encounters, portal messaging represents a growing administrative burden. Observed racial disparities highlight the need to further evaluate equity in digital patient engagement.
Authors
- Charles A Reitman
- Robert Ravinsky (ORCID: https://orcid.org/0000-0001-7364-143X)
- Jason Silvestre (ORCID: https://orcid.org/0000-0002-5831-0760)
- Robert J. Ferdon (ORCID: https://orcid.org/0009-0008-1885-5812)
- Michal C Williams
- Sydney Rucker
Institutions
- Medical University of South Carolina (US)
- University of South Carolina (US)
Publication Details
- Journal
- North American Spine Society Journal (NASSJ)
- Published
- 2025-12-31
- DOI
- https://doi.org/10.1016/j.xnsj.2025.100845
- Primary Topic
- Electronic Health Records Systems
- Type
- article
- Field-Weighted Citation Impact
- 0.00