Analysis of Possibilities, Prospects and Technological Aspects of Chatbot Implementing in Construction Organizations

This article discusses the possibilities, advantages and disadvantages of implementing chatbots in a construction organization. This article examines how chatbots are becoming an indispensable tool in the face of rapid changes in technology and consumer preferences of potential clients. The relevance of using chatbots as key and modern elements of digital transformation in the global market, namely in the construction industry, is discussed.The present article pays special attention to the issues of automation of various processes that allow construction organizations to reduce their costs and increase the efficiency of the entire organization. This article discusses issues of functionality and the need to introduce chatbots into construction organizationprocess.The article describes how and why a chatbot is needed in the activities of construction organizations. Chatbot application allows you to answer customer questions automaticallyvia chatbot platform on a construction organization website. Chatbots are an important tool that allows construction organizations to build more effective relationships with their clients.They are able to process userrequestsautomatically, provide information on the construction projectprogress, and also offer various management solutions, reducing employee work-dayintensity of a construction organization significantly.This article also identifies the main prospects for implementing chatbots in construction. The prospects for chatbots application lie not only in increasing customer satisfaction, but also in the ability to analyze data, enabling better understanding of market demands and adapting construction organization activity to changing conditions. The developed chatbot for the construction industry reduces standby time from 10 to 2 hours, increases successful requests by 45%, speeds up communication processes by 60% and reduces technical support costs by up to 30%.