Unveiling the robustness of apparel exporters' supply chains: exploring the influence of IT capability, supply chain collaborations and government support

Purpose This study investigates factors influencing supply chain resilience in Sri Lanka's export-oriented apparel manufacturing sector, emphasizing information technology capability, supply chain collaboration and government support. The aim is to identify key elements contributing to resilience amid a dynamic business environment. Design/methodology/approach Adopting an exploratory sequential mixed method approach, the research combines Thematic Analysis and Structural Equation Modeling via SmartPLS 4 and NVIVO. Qualitative insights are derived from in-depth interviews, and 158 questionnaires are distributed to companies, enabling a comprehensive exploration of the multifaceted aspects of supply chain resilience. Findings The study reveals the pivotal role of information technology capability, supply chain collaboration and government support in influencing supply chain resilience within Sri Lanka's apparel manufacturing sector. Findings, derived from both qualitative and quantitative analyses, provide a nuanced understanding of these factors and their impact on resilience. Originality/value Contributing to existing knowledge, this research offers a holistic examination of supply chain resilience in Sri Lanka's apparel manufacturing sector. By blending qualitative and quantitative methods and focusing on specific factors, it provides original insights. The recommendations derived from the findings offer valuable guidance for supply chain experts operating in the dynamic business environment of the Sri Lankan apparel manufacturing sector.