The development and use of chatbots in enhancing health care access for underserved and vulnerable populations: a scoping review
Although the development and use of chatbots for underserved and vulnerable populations have grown in recent years, research in this area remains limited across countries. Chatbots, as interactive communication tools, hold notable potential to improve access to healthcare services. Based on the findings of this review, researchers can better understand the capabilities of chatbots in this context and are encouraged to conduct further studies focusing on these populations.
Authors
- Seyed Ali Fatemi Aghda (ORCID: https://orcid.org/0000-0002-4099-1879)
- Mostafa Langarizadeh (ORCID: https://orcid.org/0000-0003-2965-5038)
- Sajjad Bahariniya (ORCID: https://orcid.org/0000-0001-7730-2187)
- Amir Hami (ORCID: https://orcid.org/0000-0001-7139-5773)
- Hossein Valizadeh Laktarashi
- Shadi Hazhir
Institutions
- Iran University of Medical Sciences (IR)
- Shahid Sadoughi University of Medical Sciences and Health Services (IR)
- Kerman University of Medical Sciences (IR)
- Shahid Beheshti University of Medical Sciences (IR)
Publication Details
- Journal
- BMC Public Health
- Published
- 2025-12-30
- DOI
- https://doi.org/10.1186/s12889-025-25814-2
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00