Unpacking the Relationship Between Servant Leadership and Job Performance Among Frontline Employees Through Work-Life Balance and Innovative Work Behavior: Does Mindfulness Matter?

This study aims to explore the benefits of servant leadership on job performance among frontline employees, focusing on the mediating roles of work-life balance and innovative work behavior. Additionally, the moderating role of mindfulness will be examined. Survey data were collected from 486 frontline employees working in commercial banks in Vietnam. Results from the partial least squares structural equation modeling (PLS-SEM) analysis using SmartPLS 4.0 software indicated that servant leadership positively correlated with job performance. Furthermore, this relationship was partially mediated by work-life balance and innovative work behavior. The impact of servant leadership on work-life balance, innovative work behavior, and job performance was found to be stronger among highly mindful employees. Finally, the study offered implications for bank managers to enhance the job performance of frontline employees, ultimately leading to improved organizational performance for the banks.