Researching the satisfaction and needs of public transport users, Case study - Line 14, Bitola

Abstract— Mobility is an essential prerequisite for social and economic connectivity, especially for residents of rural environments who depend on public transport to access services in the city. Urban public transport plays a key role in ensuring equal mobility opportunities, allowing rural communities regular access to jobs, education, healthcare and shopping centers. This work analyzes the mobility and satisfaction of public transport users in Bitola, with special emphasis on line no. 14 connecting Scheherazade, Bistrica and Kravari with the city. Public transport in Bitola is operated by the Public Transportation Enterprise, which serves multiple urban and suburban lines providing basic connectivity between rural and urban areas. Line 14 is a significant transportation link for residents of the suburbs, especially those traveling for work, education, health services and shopping. Through a survey conducted among the users, key problems such as irregularity of buses, technical malfunction, insufficient informativity and poor road infrastructure were identified. Respondents suggested improvements such as vehicle modernization, increased frequency, timely arrival, real-time information, and infrastructure improvements. Research indicates that quality public transport is key to good mobility of rural residents and their integration with the city of Bitola.