Libraries as hubs of digital literacy: A case study of public libraries in Kyiv, Lviv, and Kharkiv

The aim of the research was to explore the role of Ukrainian libraries in developing digital technology skills based on international practices. The methodology involved a systematic analysis of Ukrainian libraries in Kyiv, Lviv, and Kharkiv, content analysis of digital platforms and tools, an international review of practices in Finland, India, Moldova, Romania, and Nigeria, and a descriptive-analytical method for summarising programmes and initiatives with the purpose of assessing the effectiveness of digital technology integration into library activities and formulating recommendations. The main results of the study examined the state of Ukrainian public libraries in Kyiv, Lviv, and Kharkiv, and it was established that they have undergone a transformation, evolving from traditional repositories of printed materials into centres of digital education and innovative activities. It was explored how the implementation of digital platforms, such as “Diia. Digital Education”, Google Workspace, Canva, electronic libraries, and webinars, has enabled users of different ages to enhance their digital competencies and information literacy. In particular, tools such as “Diia. Digital Education”, Canva, Google Workspace, Zoom, Microsoft Teams, and chatbots assist librarians in effectively organising training, managing learning groups, and adapting materials for users. International experience highlighted that library development programmes as centres of digital education in Finland, India, Moldova, Romania, and Nigeria contributed to enhancing citizens' information and technological skills. It was investigated that in Ukraine, the Digital Education Hub network enabled vulnerable population groups to master practical digital skills, whereas centralised resources in Finland and programmes in India provided access to knowledge for the general population, including rural areas and individuals with limited capabilities. The results demonstrated that the technical upgrading of libraries and the training of librarians as digital facilitators will contribute to enhancing the population’s digital literacy, the inclusivity of educational services, and the development of critical thinking skills, ensuring Ukraine’s integration into the global information space. The recommendations envisage expanding the network of library hubs, combining in-person and distance learning, creating a national digital platform, and developing specialised courses for socially vulnerable groups. The practical significance of the research lies in the fact that its results can be used by librarians and educational managers to enhance digital literacy