A Study on Perception, Readiness, Expectations, and Future Satisfaction toward Smart Campus Development at Universiti Islam Melaka (Unimel)

The advancement of Smart Campus initiatives has become a strategic priority for higher education institutions seeking to enhance academic delivery, administrative efficiency, and overall campus experience. This study investigates the perception, readiness, expectations, and anticipated future satisfaction of students and staff toward Smart Campus development at Universiti Islam Melaka (Unimel). A quantitative approach was adopted using a structured questionnaire distributed to 120 respondents, comprising both students and staffs. The instrument measured four key constructs using a five-point Likert scale and demonstrated strong internal reliability. Descriptive statistical analysis revealed consistently high mean scores across all constructs, indicating positive perceptions, strong technological readiness, clear expectations of smart campus features, and optimistic future satisfaction. The findings suggest that UniMel’s community is well prepared for Smart Campus implementation, particularly in terms of digital skills, acceptance of smart systems, and support for integrated digital services. This study provides institution-specific empirical evidence to support strategic planning and contributes to informed decision-making for the development of a sustainable, user-oriented Smart Campus ecosystem.