Nurturing innovative behaviour among knowledge workers: the role of social interaction mediated by human capital resources

Purpose As the global economy transitions into a knowledge-based economy, labour demand is shifting from manual workers to knowledge workers whose cardinal role is to create innovative solutions. This has forced organizations to pursue alternative mechanisms that promote innovative behaviour among knowledge workers. This study examined the relationship between social interaction and innovative behaviour among knowledge workers, mediated by human capital resources. Design/methodology/approach The study used a cross-sectional research design. Data were collected from information and communication technology (ICT) professionals working in various companies in Uganda. The structural equation modelling technique using analysis of moment structures (AMOS) was adopted to carry out data analysis. Findings Study results have shown that the relationship between social interaction dimensions of coordination and communication with innovative behaviour is partially mediated by human capital resources. However, results showed that while mutual support enriches innovative behaviour, human capital resources do not mediate this relationship. Practical implications Organizations need to create workplace environments built on collective actions while harnessing the power of interactive learning that emerges from coordinated tasks and information sharing. This will create a platform that nurtures knowledge sharing and learning of skills collectively, which builds competencies for generating innovative ideas aligned to the business context. Originality/value While empirical research has concentrated on showing the direct relationship between social interaction and innovative behaviour, the current study investigates this relationship by examining the indirect effect of human capital resources.