Exploring the Relationship Between Trait Emotional Intelligence and Performance in the Context of SME Software Engineering

ABSTRACT In software‐based small‐ and medium‐sized enterprises (SMEs), enhancing individual performance (IP) of employees, particularly software engineers, is essential for organizational growth. Rather than relying on general strategies, firms increasingly focus on specific personal and professional factors influencing productivity. Trait emotional intelligence (Trait EI), including key dimensions like motivation, stress tolerance, and optimism, has emerged as a significant predictor of IP. In parallel, digital competence (DComp) has become indispensable due to the rapid evolution of technological systems. Employees with higher digital skills are better equipped to manage digital tools and adapt to innovations, leading to improved efficiency. Additionally, social support (SS) within organizations from supervisors, peers, and team members has been shown to enhance job satisfaction, engagement, and overall output. Despite growing interest, current literature lacks empirical frameworks that integrate these constructs in the SME software sector. This study proposes and validates a conceptual model to investigate the influence of Trait EI on software engineers' IP, with DC and SS serving as mediating factors. The findings offer practical implications for developing emotional and DC within tech‐driven SMEs to foster performance and growth.