Exploring the Role of Digital Platforms in Logistics Flexibility: A Qualitative Analysis in the German Manufacturing Industry

In an era of business volatility, logistics flexibility has become crucial. However, the role of digital platforms in this context remains under-explored. This study undertakes an investigation into how digital platforms enhance logistics flexibility. It employs a theory elaboration approach grounded in dynamic capabilities. Drawing from a series of 16 semi-structured interviews conducted within the context of the German manufacturing sector, the study offers insights into how digital platforms support dynamic and structural flexibility. Specifically, the study identifies relationships between digital platforms, dimensions of logistics flexibility, and dynamic capabilities, thereby offering propositions that could guide further research. In terms of practical implications, the study offers guidance for leveraging digital platforms to enhance flexibility in supply chains. This research contributes to a more profound understanding of digital platforms’ strategic role in supply chain management.