Autonomous or Automated? Chatbot-Mediated Self-Directed Learning among Undergraduate Computing Students

This qualitative study examines how Artificial Intelligence (AI) chatbots mediate self-directed learning (SDL) among undergraduate computing students. While chatbots served dual roles as instrumental tools and affective supports, and students verified outputs using critical strategies, we identified emergent default-use patterns. These patterns, characterized by static prompting and reliance on chatbots as a primary resource, limited strategic flexibility and resource diversity. Our findings advance SDL theory by demonstrating how chatbot mediation can simultaneously foster and constrain learner autonomy.

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Publication Details

Journal
ScholarSpace (University of Hawaii at Manoa)
Published
2025-12-23
Primary Topic
AI in Service Interactions
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article
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article

Autonomous or Automated? Chatbot-Mediated Self-Directed Learning among Undergraduate Computing Students

Sharmen Schwertfeger, Jason Williams, Sumesh Kesavamoorthy Vijayalakshmi
ScholarSpace (University of Hawaii at Manoa)
AI in Service Interactions
article

Autonomous or Automated? Chatbot-Mediated Self-Directed Learning among Undergraduate Computing Students

Sharmen Schwertfeger, Jason Williams, Sumesh Kesavamoorthy Vijayalakshmi
article en

Abstract

This qualitative study examines how Artificial Intelligence (AI) chatbots mediate self-directed learning (SDL) among undergraduate computing students. While chatbots served dual roles as instrumental tools and affective supports, and students verified outputs using critical strategies, we identified emergent default-use patterns. These patterns, characterized by static prompting and reliance on chatbots as a primary resource, limited strategic flexibility and resource diversity. Our findings advance SDL theory by demonstrating how chatbot mediation can simultaneously foster and constrain learner autonomy.

ScholarSpace (University of Hawaii at Manoa)
Openalex Percentile: Top 18%
AI in Service Interactions
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Autonomous or Automated? Chatbot-Mediated Self-Directed Learning among Undergraduate Computing Students — Sharmen Schwertfeger, Jason Williams, et al. · ScholarSpace (University of Hawaii at Manoa) (2025) | TGRS Research Map | TGRS