Understanding the Perspective of Government Employees on Citizens’ Use of Open Government Data: A Case Study of Jakarta Province in Indonesia

Although the study of open government data (OGD) use is not new, research has predominantly focused on countries in the Global North. This study aims to understand the factors that hinder OGD use from the government employees’ perspective, as well as the strategies the government implements to enhance the use of OGD in a country from the Global South, and uses the case of Jakarta Province in Indonesia to do so. Our results indicate that the lack of data availability and discoverability, OGD awareness, data-related and technical skills, and necessity and interest hinder the use of OGD, which shows consistency across contexts. They also suggest that public outreach and organizing engagement events are two strategies often implemented to promote such use and provide evidence about their effectiveness from the point of view of government employees.