The Role of Public Libraries in Addressing the Digital Divide in the Era of Artificial Intelligence: The Case of Frisco Public Library

As artificial intelligence (AI) gradually integrates into society, growing concerns arise about whether AI technologies might widen the existing digital divide. This study argues that public libraries can be vital actors in narrowing this emerging digital divide in the context of AI. Based on a case study of the Frisco Public Library (FPL) in Texas, U.S., this research analyzes how public libraries may help address the AI-driven digital divide by increasing AI knowledge and skills in the community. Based on nine in-depth interviews conducted with FPL staff, our findings reveal that the FPL offers diverse AI-related programs to enhance patrons’ interest in AI, raise their awareness of its presence, and build their competencies in using generative AI tools. With AI-related programs like these, public libraries can address different dimensions of the digital divide in the AI era by offering free subscriptions to AI learning platforms, designing AI classes to enhance patrons’ skills and usage, and helping patrons leverage advanced AI tools for career and professional development. This study contributes to understanding of the digital divide in the era of AI and demonstrates the enduring, yet evolving, importance of public libraries as inclusive civic infrastructures for local communities.