Navigating the Tension Lines of Value Co‐Creation: Frontline Care Staff's Experiences With Residential Transition Processes for Service Users in Co‐Located Supported Housing

ABSTRACT Theoretically grounded in Public Service Logic (PSL), this study investigates frontline care staff's experiences with value‐creation negotiations across residential transition processes for service users with intellectual disabilities to and within co‐located supported housing in a Norwegian municipal setting. Through a qualitative case study based on 11 in‐depth interviews and two focus group interviews, three themes: independence—dependency, self‐determination—family power, and home—workplace were developed, along with the concept of tension lines of value co‐creation. The findings illustrate that frontline care staff frequently face divergent values, grapple with the question of value‐for‐whom, and make concessions across the individual elements.