Effectiveness of Postdischarge Telephone Calls in Reducing Hospital Utilization: Quasi-Randomized Controlled Trial
Structured nurse-led postdischarge telephone calls significantly reduced short-term ED utilization but did not impact readmission rates. These findings support the role of telephone-based virtual care as a scalable, low-barrier strategy to improve care transitions and reduce avoidable ED visits. Additional or ongoing interventions may be required to influence hospital readmission outcomes among high-risk patients.
Authors
- D.G. Cooper
- A Anada
- Megan MacPherson (ORCID: https://orcid.org/0000-0001-7907-1394)
- Joanna Marie B. Rivera (ORCID: https://orcid.org/0000-0002-4575-7512)
- María Montenegro (ORCID: https://orcid.org/0009-0001-5210-2899)
- Dianne Burditt
- Minetaro Naruki-van Velzen
- Sean Chuan
- Harveer Sihota
- Maruie Maitland
- Sonia Jose
- Sandie Du
Institutions
- University of British Columbia (CA)
- Fraser Health (CA)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-12-24
- DOI
- https://doi.org/10.2196/80529
- Primary Topic
- Heart Failure Treatment and Management
- Type
- article
- Field-Weighted Citation Impact
- 0.00