“The Process Is Built for Psychological Safety”: Behavioral Health Providers’ Experiences Using a Systems-based Information Integration Tool for Critical Incident Review
The application of critical incident reviews in behavior health agencies can be effective not only in identifying root causes and quality improvement opportunities through the aggregation of data across events, but also in fostering cultures of psychological safety to reduce individual blame and defensiveness while promoting transparent system-wide assessment and transformation.
Authors
- Tiffany Lindsey
- Scott Fairhurst
- Elizabeth N. Riley (ORCID: https://orcid.org/0000-0002-1749-7530)
- Margaret McGladrey (ORCID: https://orcid.org/0000-0001-7822-1143)
- Michael J. Cull
- Corinne Andriola
- Carly J. H. Meyers
Institutions
- University of Kentucky (US)
- Molecular Sensing (United States) (US)
- Center for Innovation (US)
- Kentucky Department for Public Health (US)
- Pacific Clinics (US)
- Glasgow Centre for Population Health (GB)
Publication Details
- Journal
- Journal of Patient Safety
- Published
- 2025-12-24
- DOI
- https://doi.org/10.1097/pts.0000000000001452
- Primary Topic
- Patient Safety and Medication Errors
- Type
- article
- Field-Weighted Citation Impact
- 0.00