Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol
Ethical approval is not needed for secondary analysis. The findings of this review will contribute to ongoing work as part of our 'Workforce Voices' programme of research. They will be disseminated to policymakers, commissioners, providers of health and social care and primary care and community healthcare teams through peer-reviewed publications, members of the public, conference presentations, social media and recommendations.
Authors
- Sarah Sowden (ORCID: https://orcid.org/0000-0001-9359-3463)
- Goran Erfani (ORCID: https://orcid.org/0000-0002-8135-2846)
- Anthony Montgomery (ORCID: https://orcid.org/0000-0002-1118-7398)
- A. Steven
- Emily Owen-Boukra (ORCID: https://orcid.org/0000-0001-5558-8567)
- Gillian Vance (ORCID: https://orcid.org/0000-0003-0895-4960)
- Sophie Park (ORCID: https://orcid.org/0000-0002-1521-2052)
- Nia Wyn Roberts (ORCID: https://orcid.org/0000-0002-1142-6440)
- Eleanor Hoverd (ORCID: https://orcid.org/0000-0002-8482-655X)
- Matthew Lievesley (ORCID: https://orcid.org/0000-0001-9724-6418)
- Bryan Burford (ORCID: https://orcid.org/0000-0003-4687-7556)
- Ko-Le Chen (ORCID: https://orcid.org/0009-0003-1068-1460)
- Megan E L Brown
- Tim Rapley
- John Norton
- Madiha Sajid
- Sameena Hassan
Institutions
- Northumbria University (GB)
- Public Health England (GB)
- University of Oxford (GB)
- Academic Health Science Network North East and North Cumbria (GB)
- Southampton City Council (GB)
- Newcastle University (GB)
Publication Details
- Journal
- BMJ Open
- Published
- 2025-12-01
- DOI
- https://doi.org/10.1136/bmjopen-2025-110991
- Primary Topic
- Primary Care and Health Outcomes
- Type
- article
- Field-Weighted Citation Impact
- 0.00