The Perception of Lean Management Practices on Organizational Performance

Lean means creating more value for the customer with fewer resources by minimizing waste. Although this concept is applied in manufacturing, the principles of lean management improvement can also be applied in higher education institutions. This paper examines the impact of lean management practices on the organizational performance of Universiti Utara Malaysia (UUM). The underlying assumption is that lean management practices can be perceived and have a significant impact on the organizational performance of UUM. In this study, an online questionnaire was used to collect data at UUM. The results of this study indicate that waste elimination, leadership support, and student value have a significant impact on organizational performance. The study concludes that lean management practices that can be implemented at UUM could have a positive impact on organizational performance.