The Impact of User Experience on Continuous Usage Intention for AI-Generated Digital Music Platforms: Examining the Mediating Roles of Emotional Attachment and Technology Self-Efficacy

Artificial intelligence is revolutionizing music creation and consumption, yet understanding sustained user engagement with AI-generated digital music platforms remains a critical knowledge gap. This study investigates factors influencing users’ continuous usage intention for these platforms using the Stimulus-Organism-Response (S-O-R) theory. We develop and empirically validate a research model integrating multi-dimensional user experience with dual mediating effects of emotional attachment and technology self-efficacy. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) on 509 valid questionnaires, we reveal key findings. All five user experience dimensions—sensory, social, entertainment, content, and functional—significantly influence both emotional attachment and technology self-efficacy ( p < .001). Critically, emotional attachment demonstrates a strong positive effect on continuous usage intention (β = .615, p < .001) and significantly mediates the relationship between user experience and usage intention. Conversely, technology self-efficacy shows no significant direct effect (β = .070, p > .05) or mediating role. Social and content experiences exhibit the strongest total effects on continuous usage intention. These findings challenge traditional technology acceptance theories, revealing a paradigm shift in AI-enhanced creative environments where emotional connection supersedes technical proficiency. The study provides theoretical insights and practical guidance for platform designers to enhance user retention through emotional engagement strategies.

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Publication Details

Journal
SAGE Open
Published
2025-10-01
DOI
https://doi.org/10.1177/21582440251406713
Primary Topic
AI in Service Interactions
Type
article
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0.00
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article

The Impact of User Experience on Continuous Usage Intention for AI-Generated Digital Music Platforms: Examining the Mediating Roles of Emotional Attachment and Technology Self-Efficacy

SAGE Open
AI in Service Interactions
article

The Impact of User Experience on Continuous Usage Intention for AI-Generated Digital Music Platforms: Examining the Mediating Roles of Emotional Attachment and Technology Self-Efficacy

article en

Abstract

Artificial intelligence is revolutionizing music creation and consumption, yet understanding sustained user engagement with AI-generated digital music platforms remains a critical knowledge gap. This study investigates factors influencing users’ continuous usage intention for these platforms using the Stimulus-Organism-Response (S-O-R) theory. We develop and empirically validate a research model integrating multi-dimensional user experience with dual mediating effects of emotional attachment and technology self-efficacy. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) on 509 valid questionnaires, we reveal key findings. All five user experience dimensions—sensory, social, entertainment, content, and functional—significantly influence both emotional attachment and technology self-efficacy ( p < .001). Critically, emotional attachment demonstrates a strong positive effect on continuous usage intention (β = .615, p < .001) and significantly mediates the relationship between user experience and usage intention. Conversely, technology self-efficacy shows no significant direct effect (β = .070, p > .05) or mediating role. Social and content experiences exhibit the strongest total effects on continuous usage intention. These findings challenge traditional technology acceptance theories, revealing a paradigm shift in AI-enhanced creative environments where emotional connection supersedes technical proficiency. The study provides theoretical insights and practical guidance for platform designers to enhance user retention through emotional engagement strategies.

SAGE OpenVol. 15(4)
Guizhou University (CN)
Openalex Percentile: Top 19%
AI in Service Interactions
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